Frequently Asked Questions

We guarantee a 1-hour arrival time for emergencies within our primary service area in Fort Worth and surrounding communities.

Yes, we work with all major homeowners insurance carriers. We handle the documentation and billing directly with them to make the process stress-free for you.

Most sudden and accidental water damage (like burst pipes) is covered. Flood damage (rising water from outside) typically requires a separate flood policy. We can help you understand your coverage.

Shut off the main water valve if possible. Move valuable items to higher ground. Do not enter rooms with standing water if electricity is still on.

Typically 3 to 5 days, depending on the severity of the saturation and the materials involved. We monitor moisture levels daily.

Costs vary depending on the extent of the damage. We provide free on-site estimates and work with insurance adjusters to ensure fair pricing based on industry standard Xactimate rates.